What types of apparel do you offer?
At CityInPrague, we offer a stylish range of comfortable apparel, including cozy unisex hoodies and charming floral t-shirts. Our designs celebrate the beauty of each season, making them perfect for any casual occasion.
How do I choose the right size?
We recommend checking our size chart available on each product page. If you're between sizes or unsure, feel free to reach out to us for personalized advice!
What is your return policy?
We have a 90-day return policy. You can request a return within 90 days of receiving your item, provided it is in the same condition as when you received it, unworn, with tags, and in its original packaging. Please contact us to initiate the return process.
How long does shipping take?
Shipping times may vary based on your location. Typically, orders are processed within a few business days, and delivery can take anywhere from 5 to 14 business days. You will receive a tracking number once your order has shipped!
What should I do if my item arrives damaged?
We’re sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll work to resolve the issue as quickly as possible.
Can I exchange an item?
Yes! If you would like to exchange an item, we recommend returning the original item and placing a new order for the desired item. This way, you can ensure you get what you want as quickly as possible.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always looking to expand our offerings, so stay tuned for future updates!
How can I contact customer service?
You can reach our customer service team via email at info@cityinprague.cz or by phone at 774028295. We’re here to help with any questions or concerns you may have!